Getting a new internet line installed in Costa Rica

I’ve mentioned a few times that I now have my own internet connection in my apartment (YAY!) and no longer share it with the rest of the building (YIPPEE!).  But I haven’t yet told the story of how it got installed.  Which, of course, this being Costa Rica, is a story worth sharing…

So Grettel, my property owner, had to put the line in her name since I am still pending residency (at this point, I’m beginning to wonder if getting a Costa Rican citizenship would be easier and faster).  When I asked her when the installation appointment was, she told me: between 1-10 days.

Ah, it appears they don’t make appointments.  You just have to hope you’re home when they show up.  Seems like a totally efficient way to handle the situation, yes?  Then Grettel printed off a sign that had a number on it and taped it to the window of my apartment.  Remember from the photo in my Life in a Shoebox post, I live at the end of the street, up against a mountain.  But supposedly, whenever the installers decide to show up, they will be able to find the location by looking for that sign.  It sounds a little wacko to me but remember we don’t have addresses here so I guess a tiny sign is as good as anything.

Around Day 7, they did arrive but there were, of course, complications.  They were an outsourced company and, wanting to do a good job, told Grettel that they would not install the phone/internet lines around the tree.  Instead, a pole must be installed.  Somehow Grettel talked with someone else and convinced them to install the lines using the tree to hold them in place and then they got to work.

phone lines wrapped around a tree

As they were leaving, they told me that it would take about 10 minutes for it to start working.  Of course…it didn’t.  I got on the phone with ICE and while it was only 3:00, they said they wouldn’t do anything about it until the next day. They wouldn’t even put in a service request and told me to call back the next day! But somehow, miraculously, the guys showed up again and fixed the connection problem.

There’s really no rhyme or reason to living here and the complications that occur on a regular basis…you just gotta keep putting one foot in front of the other and hope that it all works out.

Pura vida…Chrissy